Last updated: August 6, 2026
Motivector Inc. wants customers to receive the correct products in good condition and with clear expectations. Ontario law does not provide a general right to return ordinary goods, so the terms below describe the voluntary return policy offered by Motivector. Statutory rights involving defective, incorrectly supplied, or misrepresented products are not limited by this policy.
Returns
Eligible products may be returned within 14 days of delivery.
To qualify for a return, the product must be:
- unused and undamaged;
- unopened, where applicable;
- in its original packaging; and
- accompanied by proof of purchase.
Opened packs of screws, threaded inserts, T-nuts, fasteners, electrical components, and other loose hardware are not eligible for change-of-mind returns.
Please contact kyle@motivector.ca before sending anything back. Returns sent without prior authorization may not be accepted.
Change-of-mind returns
Customers are responsible for return shipping costs when returning a product because it is no longer wanted, the wrong size was ordered, or the product is otherwise being returned for a reason unrelated to an error or defect.
Original shipping charges are non-refundable.
Motivector Inc. is not responsible for return shipments that are lost or damaged in transit. Using tracked shipping is recommended.
Incorrect, damaged, or defective products
Please contact kyle@motivector.ca within 7 days of delivery if your order:
- arrived damaged;
- contains the wrong product or quantity;
- is missing an item; or
- appears to be defective.
Include your order number, a description of the issue, and photographs where helpful.
After reviewing the issue, Motivector may provide a replacement, refund, store credit, or another reasonable resolution. Motivector will cover reasonable return or replacement shipping costs when the issue resulted from our error or a confirmed product defect.
Refunds
Approved returns will be inspected after they are received.
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Motivector may reduce or refuse a refund if a returned product:
- has been used, installed, damaged, or altered;
- is missing components or packaging;
- was not authorized for return; or
- does not otherwise meet this policy.
Non-returnable items
The following are not eligible for change-of-mind returns:
- opened packs of loose hardware or components;
- custom-made, personalized, modified, or special-order products;
- clearance or final-sale products identified as such before purchase;
- gift cards; and
- products damaged through misuse, incorrect installation, alteration, or ordinary wear.
This does not remove any rights that apply when a product is defective, incorrectly supplied, or materially misrepresented.
Order cancellations
Contact kyle@motivector.ca as soon as possible to request an order cancellation.
An order may be cancelled and refunded if it has not entered processing or shipment. Once an order has shipped, the normal return conditions apply.
Shipping problems
Customers are responsible for providing a complete and accurate delivery address.
Contact us promptly if tracking shows an unexpected delay, loss, or delivery problem. We will review the shipment and work with the carrier where appropriate.
Contact
Motivector Inc.
Oakville, Ontario, Canada
Email: kyle@motivector.ca