Privacy Policy – Motivector Commerce

Last updated: August 6, 2026

Motivector Inc. respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

visit motivector.ca or commerce.motivector.ca;
browse or purchase products;
create or use a customer account;
contact us;
use checkout, payment, shipping, pickup, or related services; or
otherwise interact with Motivector.

The websites and online store are operated by:

Motivector Inc.
Oakville, Ontario, Canada
Email: kyle@motivector.ca

1. Personal information we collect

Depending on how you interact with Motivector, we may collect:

Contact and identity information

name;
email address;
telephone number;
billing address;
shipping address; and
customer account username or identifiers.

Order and transaction information

products ordered;
quantities and variations selected;
order totals;
taxes;
shipping or pickup selections;
coupon use;
order status;
refunds, returns, and cancellations;
payment status; and
communications concerning an order.

Account information

account login information;
saved addresses;
order history;
saved payment-method references where enabled;
password-reset information; and
account preferences.

Passwords are processed through the website’s account system. Motivector does not have access to your plain-text password.

Payment information

Payments are processed by third-party payment providers.

Depending on the payment method selected, payment information may be collected and processed by WooPayments, payment-card networks, financial institutions, Google Pay, Afterpay, or another payment provider displayed during checkout.

Motivector generally receives transaction confirmations, payment status, limited payment-method details, fraud-screening information, and identifiers needed to administer the order. Full card details are generally collected directly by the payment provider rather than stored by Motivector.

Communications

We may collect information you provide when you:

submit a contact inquiry;
email us;
request support;
report a damaged, incorrect, or missing product;
request a return, cancellation, or refund; or
otherwise communicate with Motivector.

Technical and usage information

Our websites and service providers may automatically collect information such as:

IP address;
browser and device type;
operating system;
referring page;
pages visited;
date and time of access;
cart and session information;
account and authentication events;
cookie identifiers; and
security, error, and diagnostic information.

2. How we collect information

We collect personal information:

directly from you;
through account registration and checkout;
through orders and customer-service communications;
automatically through website technologies;
from payment processors;
from shipping or delivery providers;
from fraud-prevention and security providers; and
where permitted, from other service providers involved in completing your transaction.

3. Why we use personal information

Motivector may use personal information to:

create and manage customer accounts;
process and fulfil orders;
calculate taxes and shipping charges;
arrange shipping or local pickup;
process payments, refunds, and cancellations;
provide order confirmations and status updates;
respond to product, compatibility, account, and support questions;
administer returns and warranty-related concerns;
prevent fraud, misuse, unauthorized access, and payment disputes;
maintain website and account security;
diagnose technical problems;
keep business, tax, accounting, and transaction records;
enforce store policies and legal terms;
comply with legal and regulatory obligations; and
improve products, services, website functionality, and customer experience.

We will not collect, use, or disclose personal information for a new unrelated purpose without obtaining consent where required.

4. Consent

By providing personal information, you consent to its collection, use, and disclosure for the purposes described in this policy and otherwise explained at the time of collection.

You may withdraw consent, subject to legal, contractual, and reasonable notice requirements.

Some information is necessary to provide requested services. For example, we may be unable to fulfil an order without a delivery address, contact information, and payment confirmation.

5. Cookies and similar technologies

Motivector and its service providers may use cookies, local storage, session identifiers, and similar technologies to:

maintain shopping carts;
keep customers signed in;
remember account and checkout preferences;
support website security;
prevent fraud;
process checkout and payments;
understand technical performance; and
maintain essential website functionality.

You may be able to limit cookies using your browser settings. Blocking essential cookies may prevent account, cart, checkout, or payment features from working correctly.

6. When we disclose personal information

We may disclose personal information to service providers that help operate the business, including:

website hosting and infrastructure providers;
WordPress and WooCommerce-related services;
payment processors and financial institutions;
Google Pay, Afterpay, or other payment providers selected by the customer;
shipping, postal, courier, and pickup-service providers;
email and communications providers;
fraud-prevention and security providers;
accounting, tax, legal, and professional advisers; and
technology providers supporting website, order, and account operations.

These providers may use information only as permitted by their agreements, applicable law, and their own privacy terms.

We may also disclose information:

with your consent;
to complete a transaction requested by you;
to investigate fraud, abuse, security incidents, or payment disputes;
to collect amounts lawfully owed;
to comply with a court order, legal process, or lawful government request;
where required or permitted by law;
to protect the rights, safety, and property of customers, Motivector, or others; or
as part of a business sale, financing, merger, restructuring, or transfer, subject to appropriate confidentiality protections.

7. Sale of personal information

Motivector does not sell or rent customer personal information to advertisers or data brokers.

8. Marketing communications

Motivector will not send commercial electronic marketing messages without consent where consent is required.

Transactional communications concerning accounts, orders, payments, shipping, returns, security, or customer support are not promotional messages and may still be sent when necessary to provide the requested service.

You may unsubscribe from optional marketing communications using the provided unsubscribe method or by contacting us.

9. International processing

Some service providers may process or store information outside Ontario or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or governmental authorities in accordance with local law.

Motivector selects and uses service providers for legitimate business purposes and takes reasonable steps to protect personal information under its control.

10. Retention

Motivector retains personal information only for as long as reasonably necessary to:

fulfil the purposes described in this policy;
administer accounts and orders;
provide support;
meet accounting, tax, legal, warranty, fraud-prevention, and recordkeeping obligations;
resolve disputes; and
enforce agreements.

Retention periods vary depending on the type of information and the reason it was collected.

Information that is no longer required will be deleted, anonymized, or securely disposed of where reasonably practicable, subject to backup, legal, and technical limitations.

11. Safeguards

Motivector uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including measures intended to protect against unauthorized access, loss, misuse, alteration, or disclosure.

No website, network, storage system, or transmission method can be guaranteed completely secure. Customers should use strong, unique passwords and protect access to their accounts and devices.

Please contact us promptly if you believe your account or personal information has been compromised.

12. Privacy breaches

If a breach of security safeguards creates a real risk of significant harm, Motivector will take steps required by applicable law, which may include notifying affected individuals and reporting the incident to the appropriate privacy authority.

13. Access and correction

You may request access to personal information Motivector holds about you and request that inaccurate or incomplete information be corrected.

Some account and address information can be reviewed or updated directly through the My Account area.

To make a privacy request, email kyle@motivector.ca.

We may need to verify your identity before responding. Access may be limited where required or permitted by law, including where disclosure would reveal another person’s information, confidential commercial information, or legally privileged material.

14. Account closure and deletion requests

You may request closure of your customer account by contacting kyle@motivector.ca.

Closing an account does not necessarily require immediate deletion of all related information. Motivector may retain order, transaction, tax, fraud-prevention, dispute, and legal records where reasonably necessary or legally required.

15. Children’s privacy

Motivector’s store is intended for individuals capable of making lawful purchases.

We do not knowingly seek to collect personal information from children without appropriate authorization. A parent or guardian who believes a child has provided personal information should contact us.

16. Third-party websites and services

The websites may contain links to third-party websites or services.

Motivector does not control the privacy practices of independent third parties. Review their privacy policies before providing personal information to them.

17. Privacy complaints

Questions, access requests, corrections, withdrawals of consent, and complaints may be directed to:

Privacy Officer
Motivector Inc.
Oakville, Ontario, Canada
Email: kyle@motivector.ca

Please provide enough information for us to understand and investigate the concern. We will respond within a reasonable period.

You may also have the right to contact the Office of the Privacy Commissioner of Canada regarding an unresolved privacy concern.

18. Changes to this policy

Motivector may update this Privacy Policy when business practices, services, technology, or legal requirements change.

The current version will be posted on the website with an updated revision date. Material changes may be communicated through the website or another appropriate method.

19. Contact

For questions about this Privacy Policy or Motivector’s handling of personal information:

Motivector Inc.
Oakville, Ontario, Canada
Email: kyle@motivector.ca